Date Feb 11, 2018
Privacy Policy
This privacy policy has been
compiled to better serve those who are concerned with how their 'Personally
Identifiable Information' (PII) is being used online. PII, as described in US
privacy law and information security, is information that can be used on its
own or with other information to identify, contact, or locate a single person,
or to identify an individual in context. Please read our privacy policy
carefully to get a clear understanding of how we collect, use, protect or otherwise
handle your Personally Identifiable Information in accordance with our website.
What personal information do we
collect from the people that visit our blog, website or app?
When ordering or registering on our
site, as appropriate, you may be asked to enter your name, email address,
mailing address, phone number, credit card information or other details to help
you with your experience.
When do we collect information?
We collect information from you when
you Use Live Chat or enter information on our site.
How do we use your information?
We may use the information we collect from you when you
register, make a purchase, sign up for our newsletter, respond to a survey or
marketing communication, surf the website, or use certain other site features
in the following ways:
•
To allow us to better service you in responding to your customer service
requests.
•
To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes
and known vulnerabilities in order to make your visit to our site as safe as
possible.
We use regular Malware Scanning.
Your personal information is
contained behind secured networks and is only accessible by a limited number of
persons who have special access rights to such systems, and are required to
keep the information confidential. In addition, all sensitive/credit
information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security
measures when a user places an order enters, submits, or accesses their
information to maintain the safety of your personal information.
For your convenience we may store
your credit card information kept for more than 60 days in order to expedite
future orders, and to automate the billing process.
Do we use 'cookies'?
Yes. Cookies are small files that a
site or its service provider transfers to your computer's hard drive through
your Web browser (if you allow) that enables the site's or service provider's
systems to recognize your browser and capture and remember certain information.
For instance, we use cookies to help us remember and process the items in your
shopping cart. They are also used to help us understand your preferences based
on previous or current site activity, which enables us to provide you with
improved services. We also use cookies to help us compile aggregate data about
site traffic and site interaction so that we can offer better site experiences
and tools in the future.
We use cookies to:
•
Help remember and process the items in the shopping cart.
•
Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser
settings. Since browser is a little different, look at your browser's Help Menu
to learn the correct way to modify your cookies.
If you turn cookies off, Some of the
features that make your site experience more efficient may not function properly.It won't affect the
user's experience that make your site experience more efficient and may not
function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer
to outside parties your Personally Identifiable Information.
Third-party links
Google
Google's advertising requirements can be summed up by
Google's Advertising Principles. They are put in place to provide a positive
experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on
our website.
Google, as a third-party vendor, uses cookies to serve ads on our site.
Google's use of the DART cookie enables it to serve ads to our users based on
previous visits to our site and other sites on the Internet. Users may opt-out
of the use of the DART cookie by visiting the Google Ad and Content Network
privacy policy.
We have implemented the following:
We, along with third-party vendors
such as Google use first-party cookies (such as the Google Analytics cookies)
and third-party cookies (such as the DoubleClick cookie) or other third-party
identifiers together to compile data regarding user interactions with ad
impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad
Settings page. Alternatively, you can opt out by visiting the Network
Advertising Initiative Opt Out page or by using the
Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy
Protection Act)
When it comes to the collection of personal information from
children under the age of 13 years old, the Children's Online Privacy
Protection Act (COPPA) puts parents in control. The Federal Trade Commission,
United States' consumer protection agency, enforces the COPPA Rule, which
spells out what operators of websites and online services must do to protect
children's privacy and safety online.
We do not specifically market to
children under the age of 13 years old.
Do we let third-parties, including
ad networks or plug-ins collect PII from children under 13?
Fair Information Practices
The Fair Information Practices Principles form the backbone
of privacy law in the United States and the concepts they include have played a
significant role in the development of data protection laws around the globe.
Understanding the Fair Information Practice Principles and how they should be
implemented is critical to comply with the various privacy laws that protect
personal information.
In order to be in line with Fair
Information Practices we will take the following responsive action, should a
data breach occur:
We will notify you via email
•
Within 7 business days
We also agree to the Individual Redress Principle which requires that
individuals have the right to legally pursue enforceable rights against data
collectors and processors who fail to adhere to the law. This principle
requires not only that individuals have enforceable rights against data users,
but also that individuals have recourse to courts or government agencies to
investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial
email, establishes requirements for commercial messages, gives recipients the
right to have emails stopped from being sent to them, and spells out tough
penalties for violations.
We collect your email address in
order to:
•
Send information, respond to inquiries, and/or other requests or questions
•
Process orders and to send information and updates pertaining to orders.
•
Send you additional information related to your product and/or service
•
Market to our mailing list or continue to send emails to our clients after the
original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
•
Not use false or misleading subjects or email addresses.
•
Identify the message as an advertisement in some reasonable way.
•
Include the physical address of our business or site headquarters.
•
Monitor third-party email marketing services for compliance, if one is used.
•
Honor opt-out/unsubscribe requests quickly.
•
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you
can email us at
•
Follow the instructions at the bottom of each email.
and we will promptly remove you from
ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy,
you may contact us using the information below.
kooltel.com
130-579 Kingston Road
Toronto, Ontario M4E1R3
Canada
customersupport@kooltel.com
4165150420