Date: Feb 11, 2018
Returns Policy
We accept refunds and exchanges.
Returns
Our policy lasts 30 days. If 30 days
have gone by since your purchase, unfortunately we can’t offer you a refund or
exchange.
To be eligible for a return, your
item must be unused and in the same condition that you received it. It must
also be in the original packaging.
To complete your return, we require
a receipt or proof of purchase.
There are certain situations where
only partial refunds are granted:
Refunds
Once your return is received and
inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your
refund.
If you are approved, then your
refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund
yet, first check your bank account again.
Then contact your credit card
company, it may take some time before your refund is officially posted.
Next contact your bank. There is
often some processing time before a refund is posted.
If you’ve done all of this and you
still have not received your refund yet, please contact us at customersupport@kooltel.com.
Sale items
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are
defective or damaged. If you need to exchange it for the same item, send us an
email at customersupport@kooltel.com and
send your item to: Kool Telecom Inc. (attn. Customer Support) Returns, 130-579
Kingston Road, Toronto, Ontario M4E 1R3 Canada.
Gifts
If the item was marked as a gift
when purchased and shipped directly to you, you’ll receive a gift credit for
the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a gift
when purchased, or the gift giver had the order shipped to themselves to give
to you later, we will send a refund to the gift giver and unfortunately, they
will find out about your return.
Shipping
To return your product, you should
mail your product to: Kool Telecom Inc. (attn. Customer Support) Returns,
130-579 Kingston Road, Toronto, Ontario M4E 1R3 Canada.
You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the
time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over
$75, you should consider using a trackable shipping service or purchasing
shipping insurance. We can’t guarantee that we will receive your returned item.